A great app for mobile banking is (should be) much more than the balance and transaction history. Here are 10 innovative features that financial institutions should consider for integration into their mobile banking app, along with samples of this “quantum leap“.
- Intuitive interface – The interface design should be clean and quite intuitive. Providing simple screens, and making the buttons and the numbers of consistent size texts, in line with the UX. The “Pure Banking” is boring, with a plethora of numbers and text. It is necessary these apps should contain well organized contents. With also more opportunities to speak easily with Wearable Systems.
- Quick Tasks – ability for users to perform “preview” or “peek” into their account with a quick touch, without logging in. Ability to lock or unlock their debit card for security reasons, with one touch, while the real account remains functional. Users can also quickly alert their bank that they are traveling. Through a quick tap.
- Details on transactions – The application should not only show the amounts of the payments. It should show the full contact information for the recipient, including the address, phone number (with click-to-call option) and a map showing where the payment was made.
- Security – beyond simple password, users must be able to opt for the biometric verification using the ID fingerprint or an authentication method based on gestures. Providing the integration of the Alert messaging functions such as SMS, Push Notifications, One Time Password. And here that the expertise of Ubiquity can provide additional support.
- Customer Service – get advice from an employee in real time, or make an appointment. Users should also be able to browse FAQ and video tutorials to get help without talking to anyone. And what about chatbot?
- Operations through “on the go” photos – Users can easily deposit money into your account at any time, from anywhere using your mobile device camera. Users can take a picture of their account or invoice and the application will be able to load all the necessary information so you can set a one-time recurring payment in a few moments. A user must be able to take a picture of his driving license and be able to activate a new bank account in less than five minutes.
- Branch / ATM Locator – Users should be able to locate branches and ATMs basing on their current GPS location or via a search function. The results should include schedules, phone numbers (with click-to-call). And lists of what services are offered by the single ATM – for example, ATMs that accept deposits.
- Personal Financial Management Tools (PFM) – ability to view, aggregate and manage money with objectives, spending alerts, expense categories and visually functional tools (dynamic charts, etc …). Users must be able to quickly view a list of their most frequent actions. They must also be able to customize their dashboard menu or interface to suit their needs.
- Safe-to-spend – One thing is knowing your “available balance”, which can be misleading and lead to reckless spending. It ‘s another thing to know exactly how much you have available to spend. At a glance, users should be able to know what they really have in availability after the system has calculated and considered the scheduled bill payments, incoming transfers, etc …
- Person-to-person payments – ability, quickly and safely, to transfer money to anyone at any time using only the mobile phone number or e-mail.